Job Description

About the Role
We are seeking a motivated and confident Junior Call Centre Agent to support customer engagement and marketing campaigns via telephone. This entry-level role is ideal for someone looking to gain experience in customer service, sales, and marketing within a fast-paced call centre environment.

Key Responsibilities:

• Handle inbound and outbound calls for marketing campaigns and promotions
• Communicate brand messaging clearly and professionally to customers
• Build positive relationships with customers and respond to enquiries
• Support lead generation, appointment setting, and customer follow-ups
• Collect customer feedback and assist with reporting
• Maintain accurate records of customer interactions
• Work collaboratively with the marketing and call centre teams
• Ensure high standards of professionalism and call quality

What We’re Looking For:

• A positive, confident, and professional attitude
• Strong verbal communication and active listening skills
• Willingness to learn and take on new challenges
• Comfortable working in a fast-paced call centre environment
• Reliable, punctual, and self-motivated
• No previous experience required, full training provided

Benefits:

• Comprehensive training and ongoing coaching
• Clear progression opportunities into senior call centre, marketing, or leadership roles
• Supportive and collaborative team environment
• Exposure to real-world marketing campaigns and customer engagement

If you’re eager to develop your communication skills and grow within a dynamic marketing team, we encourage you to apply.

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