Network/Telecom Specialist Job at Intellibee Inc, Raleigh, NC

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  • Intellibee Inc
  • Raleigh, NC

Job Description

Network/Telecom Specialist, Raleigh, NC, US

Network/Telecom Specialist

The E911 NMAC Network Operations Center (NOC) Engineers will monitor the AT&T Esinet (Emergency Services Internet Network). Troubleshooting issues with networks and find resolutions to the issues from a central location. Will provide incident response on the system, communicate with site technicians, and customers alike, and track problems through to resolution. Will operate in a 24/7 operation and maintain current SLA’s.

Typical Experience: 12-36 months

Skills Required

  • Bachelor’s degree or 3 to 5 years in Information Technology or Computer Science
  • Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches.
  • Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco
  • Self-motivated, enthusiastic, and able to handle multiple support cases
  • Strong writing skills to maintain organized documentation
  • Customer-oriented, and capable of providing high levels of client satisfaction
  • Collaborate and work well with others
  • Experience with VOIP technologies is a plus
  • Experience in a NOC environment is preferred.
  • Strong skills in working with clients and communication
  • Knowledge of network cabling, network classification and network topology

Skill Matrix

  • Excellent understanding of technologies, operating systems, networking, anti-virus, back-ups, systems firewalls, and switches. Required 3 Years
  • Knowledge regarding at least one of the following vendor products: - Juniper, VMWare, Microsoft, Cisco Required 3 Years
  • Strong writing skills to maintain organized documentation Required 3 Years
  • Knowledge of network cabling, network classification and network topology Required 3 Years
  • Experience with VOIP technologies is a plus Highly desired 3 Years
  • Experience in a NOC environment is preferred Highly desired 3 Years

Job Tags

Night shift,

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