Job Description

Okta CIAM SME (FedRAMP)
Boston MA / Remote
Contract to hire

We are seeking a skilled Customer Identity and Access Management (CIAM) SME with hands-on experience in Okta CIAM to help design, implement, and optimize secure and seamless digital identity experiences for our external users. This role requires both technical expertise and customer-centric thinking to support secure onboarding, authentication, and access across multiple digital channels.

Key Responsibilities:

• Design and implement CIAM solutions using Okta.
• Build and manage identity services such as user registration, login, MFA, social login, SSO, consent management, and account recovery.
• Integrate identity platforms with front-end and back-end systems (web apps, mobile apps, APIs).
• Develop and enforce CIAM policies around data privacy, identity proofing, and consent.
• Work on identity federation, token-based authentication (OAuth2, OIDC, SAML), and API security .
• Monitor identity events, perform root cause analysis of authentication issues, and optimize performance and availability.
• Stay up to date on CIAM trends, standards (e.g., GDPR, CCPA), and best practices.
• Create detailed technical documentation, including solution architecture and integration playbooks.

Required Qualifications:

• 6+ years of hands-on experience in CIAM, with implementation and administration expertise in Okta.
• Strong understanding of identity standards: OAuth2, OIDC, SAML, JWT, SCIM.
• Experience with front-end and back-end integration for customer identity flows (REST APIs, SDKs, webhooks ).
• Familiarity with web development frameworks and protocols (JavaScript, React, Node.js, etc. is a plus).
• Experience working with identity verification, adaptive authentication, and consent management tools.
• Strong analytical and problem-solving skills, with a focus on scalability and performance.
• Excellent communication and documentation skills.

Preferred Qualifications:

• Vendor certifications (e.g., Okta Certified Professional, Auth0 Certified Expert).
• Knowledge of data privacy regulations and consent management frameworks (GDPR, CCPA).
• Experience in customer-facing digital platforms (e.g., eCommerce, mobile apps, portals).

Best regards,

Chandra Mouli

NAM Info Inc

2525 US Highway 130, BLDG D, Suite 2

Cranbury, NJ 08512

Board: 732 777 5181 Ext: 130

Direct: 732 993 5332

Email: Chandra@nam-it.com

Web:

USA | CANADA | INDIA

MBE Certified Company , E Verify Company

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