Service BDC Call Center Agent Job at Toyota of Cool Springs, Franklin, TN

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  • Toyota of Cool Springs
  • Franklin, TN

Job Description

Service BDC Call Center Agent Join one of the Tennessean's Top Workplaces of Middle Tennessee (for over 5 years) where we believe happy employees make happy customers! We are growing and want you to grow with us too! Job Description Toyota of Cool Springs is seeking a well-spoken, friendly, and customer-centric call center agent.

SUMMARY

Provide truly exceptional customer service in a fast paced work environment at a high volume dealership. Responsibilities
  • Answers incoming calls promptly and professionally
  • Obtains customer and vehicle information
  • Creates appointments for vehicle maintenance, service and recalls
  • Makes outbound calls to existing customers to follow-up on recent service and schedule next appointments
Qualifications
  • Positive attitude
  • Well-spoken with previous call center/receptionist experience
  • Proficiency with computers
  • Must be able to multi-task
  • Must be a solution-oriented problem solver
  • Customer Satisfaction focused
What We Offer
  • Base pay $17/hour plus commissions and bonus, guaranteed minimum of at least $19.50/hour
  • 401(k) Savings Plan with Employer-Match
  • Medical Insurance
  • Dental Plan
  • Vision Plan
  • Basic Life Insurance
  • Accident & Critical Illness Insurance
  • Paid Vacation
  • 5-Day Work Week
  • Locally Owned
  • We promote from within

Job Tags

Base plus commission, Full time,

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